VAT Number GB941930423

Company Reg SC264564

When making an order through the website the steps you need to take to complete the order process are described under Order Process.

Order Process
To place an order with the duvet store just follow the procedure below:

1. Choose the product you would like to purchase and click on either the title or image to display more information.

2. To add the item to your basket click on the ‘add to cart' button.

3. You now see your item in the shopping basket. If you wish to change the quantity please retype the quantity in the Qty box and then click the ‘update' button. If you wish to delete any item click the icon in the delete column and the page will automatically update. If you wish to add more items to your basket click on the ‘continue shopping' button. When you have added all your items into your basket click on the ‘checkout' button.

4. You are now on the payment page. If you are a returning customer, put in your username and password. If you are a new customer, please fill out the necessary details.

5. You will now be asked if you wish for your product to be delivered to a different address.If this is required please enter the delivery address details.Then click on the ‘continue' button.

6. You should check relevent boxes then click the 'confirm order' button.

7. You will see a confirmation of order page and a proceed to payment page button. This will take you to world pay where you can choose the card you wish to pay with.

8. You will receive an acknowledgement email from us, acknowledging receipt of your order. THIS IS NOT AN ACCEPTANCE OF YOUR ORDER AND NO BINDING CONTRACT HAS BEEN MADE UNTIL THE GOODS ARE DESPATCHED.

Age of Consent
When placing an order you are declaring that you are the appropriate legal age to purchase the item. If it is found that you are not legally entitled to order certain goods, we reserve the right to terminate all account facilities immediately, without notice, and we will not be obliged to complete the order.

Customer Responsibility
Before you place your order please notify the duvet store of any special delivery instructions for example 2nd floor flat. On delivery of your product please inspect it for damage and notify the duvet store within7 days of delivery.

Availability of goods
All goods offered are subject to availability. If the order you have ordered is not available, you will be contacted by email or telephone, if you have entered the relevant details, and you will have the option either to wait until the item is available or to cancel your order. A comparable product may be substituted in the event of a product being unavailable, pending customer agreement.

Damaged on Delivery
If your order is damaged on delivery please contact us immediately

Prices and Payment
Prices quoted are correct at time of entering information. We reserve the right to change prices and specification of any item on the Web site at our discretion without prior notice or to withdraw any items at any time.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment.

Security
Credit/debit card details are encrypted to minimize the possibility of unauthorized access or disclosure. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection. Your complete credit card number is transferred to this secure machine across a proprietary one-way interface. This computer is not accessible by network or modem and the number is not stored anywhere else.

Cancellation and Returns
If you are not completely satisfied with your purchase you may return it under the Consumer Protection (Distance Selling) Regulations 2000, within 7 days of delivery for an exchange or refund. The refund amount does not include the delivery charge. However the following points must be observed:

•Items must be returned in an unused condition with the original packaging, along with the receipt or other valid proof of purchase.
•Items are to be returned at your expense unless the item purchased was damaged or faulty when you received it.The true cost of delivery will be charged for products returned within 7 days unless the product is faulty. (please refer to the Delivery section above for true distribution costs)

Cookies
A Cookie is a file that your Web Browser places on your computer's hard drive, which allows us to help you get the best out of your visit to the site.
The cookies we use are only store basic information about your order they do not store password or credit card information.

Third Party Links
We may provide links to other web sites or resources from time to time. Any such link to other web sites or resources is not an endorsement of such web site or resources and you acknowledge and agree that we are not responsible for the availability of and content on such web sites or resources.

Disclosure of Information: Data Protection

If you would like to receive details of products and offers that may be of interest to you please indicate this by checking the box during the payment process, you may be contacted by either via e-mail, letter, telephone or other reasonable means of communications.

As a user of this site you agree to indemnify both these parties against any claims, losses, expenses or liabilities which may be incurred as a result of your misuse or unlawful use of this Web site or the server on which they are located including without limitation, arising from any spamming activity, defamatory statements, use of pornography or the infringement of intellectual property or other third party rights carried out by you for which you are responsible.

Severance
Each provision of these Terms & Conditions of Use shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.

Warranties
You warrant that:
you will use the Website only in accordance with these Terms & Conditions of Use and only for lawful purposes and in a lawful manner; and all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.

Indemnity
You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of the Web site

Limitation Of Liability
The Web site is provided to you on an "as is" and "as available" basis without any warranty being given in relation to the Web site including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Web site will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.

We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Website

We will not be liable in contract, tort, negligence, for pre-contract or other representations (other than fraudulent or negligent representations) or otherwise out of or in connection with the use of the Website or supply of goods or, likewise, for any consequential or economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any special or indirect losses whatsoever. This does not exclude liability for breach of contract in the supply of goods where the limit of our liability shall be the purchase price of the goods.

Nothing in these Terms & Conditions of Use shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.

Disclaimer

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Co-operative E-Store Limited howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.

This disclaimer does not affect your statutory rights as a consumer.

Law and Jurisdiction
These Terms & Conditions of Use shall be governed by the laws of Scotland and you agree to submit to the exclusive jurisdiction of the Scottish court.